Terms of service

Who processes your data

The data controller is Safira Intelligence di Giacomo Balossi, registered office Via Montebello 70, Lecco (LC), Italia, VAT number pending assignment. For any question about your data, write to giacomo@safiraintel.com.

The terms of the service

These terms govern the use of Safira online between the provider of the service shown on this page (the “Provider” or “we”) and the company or professional who creates an account (the “Customer”). The person who creates the account declares that they have the authority to accept them on behalf of the Customer. The offer accepted by the Customer, the personal data processing agreement referred to in section 8 and, for the data of the people who use the service, the privacy notice are also part of the contract.

1. Subject and description of the service

Safira is a web-based application that helps find the right companies, reach the people who decide and follow every relationship in one place. Each Customer has its own workspace, with an archive separate from those of other customers. Depending on the plan, the workspace includes features such as the search for companies and decision makers from public sources and specialised providers, company profiles with figures and their source, the analysis of texts and the preparation of drafts with artificial intelligence, requests for professional contact details, the management of contacts, meetings and deals, reports and the read-only connection to the Outlook mailbox of the person using it. The features included are those of the plan active for the Customer.

Much of the data shown by Safira comes from public sources, third-party providers or artificial intelligence models and may be incomplete, out of date or wrong. Safira shows the source when it knows it and marks estimates as such, but the Customer checks important data before using it for its decisions.

2. A service for businesses and professionals

Safira is reserved for those acting for purposes related to their trade, business, craft or profession. It is not intended for consumers, that is natural persons acting for purposes outside those activities (Article 3 of the Italian Consumer Code, Legislative Decree 206/2005). By creating the account, the Customer declares that it is not acting as a consumer. As a result, the protections that the law reserves for consumers do not apply, for example the right of withdrawal provided for distance contracts. Anyone acting as a consumer must not create an account.

3. Account, approval and access

To sign up you need the company name, a full name, an email address to be confirmed with a code and a password of at least 12 characters. Once the email is confirmed, the Provider prepares the Customer's workspace, immediately or, when the places for new workspaces are full, in the order of confirmation. In the workspace the Customer can set up Safira and choose the plan. The account becomes active only after the Provider's review and approval, which the Provider may refuse without having to give reasons, for example if the details given do not prove to be true or if the intended use is not compatible with these terms.

A workspace that was prepared but not activated is paused after 14 days, with its data kept. If the account is not activated, the Provider may delete the workspace together with the data entered during setup.

Credentials are personal. The Customer ensures that the people it gives access to keep their password safe and use Safira in accordance with these terms, and is responsible for them. The owner of the workspace approves and deactivates colleagues' access; when the workspace is connected to the subscription system, access requests also reach the Provider, which can approve or reject them just like the owner. The Customer immediately informs the Provider, at the reporting address shown at the bottom of the service pages, of any unauthorised or suspicious use.

4. Free trial

When the Provider activates an account with the free trial, the trial lasts 10 calendar days, including the day of activation, and includes the features and quantities provided for the trial. On the day after the trial ends, the paid features, for example searches, writing with artificial intelligence and contact details, stop automatically, while saved data stays where it is. The trial does not turn into a paid plan by itself: to continue, the Customer chooses a plan according to the Provider's offer, and the Provider may also extend the trial.

5. Plans, prices and payments

The plan, the price, the included quantities and the billing cycle, monthly or yearly, are those of the offer accepted by the Customer or confirmed by the Provider in writing or in the workspace. Prices are exclusive of VAT, unless stated otherwise.

The Provider issues the invoice; unless otherwise agreed, payment is due within 15 days of issue. If an invoice remains unpaid more than 7 days after its due date, the paid features are suspended automatically and the workspace switches to read-only mode until the payment is recorded; the Provider may grant more time. Amounts already accrued remain due.

Each plan has included quantities and daily limits. When a limit is reached, the features concerned stop until the next day or month, depending on the limit, or until the Customer buys an additional pack: no extra cost is charged without the Customer having accepted it.

The plan renews at the end of each period for an equal period, one month or one year, unless cancelled. The Customer can cancel at any time by writing to the Provider at the email address shown on this page or at the one given in communications about the account: cancellation takes effect at the end of the current month for monthly plans and, for yearly plans, at the end of the current year if it arrives at least 30 days before the renewal date. The Provider may change prices for subsequent periods by giving at least 30 days' notice; a Customer who does not accept them may cancel before they apply.

6. Permitted use

The Customer uses Safira only for lawful purposes and in compliance with these terms. In particular, it must not: use the service for unlawful activities, to harass people or to send unsolicited communications in breach of the law; enter unlawful content or content that infringes third-party rights; attempt to access other people's workspaces, data or systems, circumvent the plan limits or the security measures, overload the service or extract data from it by automated means not provided for; copy, decompile or resell the service or access to it; resell or make available to third parties the contact details and data obtained through Safira's providers, which are only for the Customer's internal use.

The service is not designed for special categories of personal data (Art. 9 GDPR) or for data relating to criminal convictions and offences (Art. 10 GDPR): the Customer does not enter them in the workspace.

7. Contacts, emails and data protection rules

When it uses Safira to search for, keep or contact people, the Customer is the controller of that processing and is responsible for compliance with Regulation (EU) 2016/679 (the “GDPR”), Directive 2002/58/EC and the Italian Personal Data Protection Code (Legislative Decree 196/2003). Among other things, it is up to the Customer to: have a legal basis for each processing operation and, if it relies on legitimate interest, to have assessed the balance; inform the people whose data it collects from sources other than themselves, as a rule within one month or at the first communication (Art. 14 GDPR); honour their requests, including objections, also using “Delete forever”, the “Do not contact” list and “Download all my data”; comply with the rules on commercial communications, which for email, SMS and automated systems as a rule require the recipient's prior consent (Article 130 of the Code), and those on commercial telephone calls.

Safira prepares email drafts, also with artificial intelligence, but does not send emails or make phone calls: the Customer decides whether to send and sends from its own email program, after reviewing the text, for which it is responsible. If the Customer turns on the recording of email opens, which is off at the start, its emails will contain an invisible image that records the time, type of device, email program and approximate location of whoever opens them: the Customer assesses whether and how to use it in compliance with the rules on the confidentiality of communications and informs the recipients.

A Customer that connects an Outlook mailbox authorises Safira to read, on its behalf, the emails and the calendar needed for the features of the service; each person connects and disconnects only their own mailbox.

8. Personal data

For the personal data that the Customer enters in the workspace or that Safira collects at its request, the Customer is the controller and the Provider is the processor under Art. 28 GDPR. The relationship is governed by the personal data processing agreement, which is part of these terms and which the Provider makes available to the Customer before the account is activated. The Customer gives general authorisation to the sub-processors listed in the privacy notice, in the section “Who receives the data”; the Provider gives advance notice of additions and replacements and the Customer may object on data protection grounds.

For the data of the people who sign up for and use the service (account, access, invoicing, security), the controller is the Provider, as explained in the privacy notice.

9. Intellectual property and Customer data

Safira, its software, trademarks, texts and graphics belong to the Provider or its licensors. For the duration of the contract, the Provider grants the Customer a non-exclusive, non-transferable right to use the service for its internal needs, under the conditions of the plan.

The data the Customer enters remains the Customer's. The Provider uses it only to provide the service, to assist the Customer when asked, for security and for legal obligations; it counts the use of features to measure consumption and to invoice. Data from public sources and third parties remains subject to the rights and terms of the respective sources. Suggestions the Customer sends about the service may be used freely by the Provider to improve it.

10. Availability, maintenance and copies of the data

The Provider undertakes to keep the service available with professional diligence, but does not guarantee that it will work without interruptions or errors. The service may stop for maintenance, updates, security reasons or failures of the providers it relies on; where possible, the Provider gives notice of planned interruptions. The Provider may update and change the features; if it removes an essential feature of the plan, it says so and the Customer may withdraw.

The Customer can download a complete copy of its data at any time with “Download all my data” and remains responsible for keeping copies of important data.

11. Suspension

The Provider may suspend the account, putting the workspace in read-only mode, if an invoice remains unpaid beyond the deadlines, if the Customer seriously breaches these terms or the law, if there is a risk to the security of the service or of other customers, or by order of an authority. In read-only mode, the people in the workspace can sign in, view and download the data, but cannot change it or use paid features. The suspension ends when its cause ceases. In urgent security cases the Provider may also temporarily switch off the workspace.

12. Duration, withdrawal and closure of the account

The contract lasts as long as the account is active. The Customer may withdraw at any time in the same way as cancellation; the Provider may withdraw with at least 30 days' notice, or immediately in the event of a serious breach. Fees already paid for the current period are not refunded, except when the withdrawal is due to a change not accepted by the Customer or to the Provider's fault.

When the account is closed, the workspace is switched off. For 30 days the owner can reopen it, in read-only mode, to download the data with “Download all my data”. After 30 days from closure, the workspace is deleted with all the data it contains. The Customer may ask for deletion to take place earlier, after receiving the data if it wants it. Any backup copies follow the periods given in the privacy notice. Account data and invoices remain with the Provider for the period required by law.

13. Liability

The Provider is liable without limit for damage caused by wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code). In other cases, to the extent permitted by law, the Provider's total liability to the Customer is limited to the fees paid by the Customer in the 12 months preceding the event that caused the damage, and is excluded for indirect damage, loss of profit, loss of business opportunities, data and content from public sources, third parties or artificial intelligence models, the Customer's decisions and communications, and interruptions due to causes beyond the Provider's control.

The Customer indemnifies the Provider against third-party claims, including those of the people whose data it processes and of the authorities, arising from a use of the service contrary to the law or to these terms.

14. Confidentiality

Each party keeps confidential the other party's information it becomes aware of. The people who run the service can technically access the systems: the Provider accesses the contents of the workspace only when needed to run the service, for assistance requested by the Customer, for security reasons or because of a legal obligation, through people bound by confidentiality.

15. Changes to the terms

The Provider may change these terms. Significant changes are notified at least 30 days before they apply, by email or in the workspace; a Customer who does not accept them may withdraw before that date without penalty. Changes required by law or that do not worsen the Customer's position may apply earlier.

16. Communications

Communications between the parties take place by email: to the account address for the Customer and to the addresses shown on the service pages for the Provider. The Customer keeps its address up to date.

17. Governing law and jurisdiction

These terms are governed by Italian law. The court of [foro della sede del titolare] has exclusive jurisdiction over any dispute relating to the contract.

18. Final provisions

If a clause proves invalid, the others remain valid. Tolerating a breach does not amount to a waiver. The Customer may not assign the contract without the Provider's written consent; the Provider may assign it to whoever takes over its business, informing the Customer. These terms are drafted in Italian and translated into English: in the event of differences, the Italian text prevails.

19. Specific approval

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer specifically approves the following clauses: 3 (refusal of approval, pause and deletion of workspaces not activated); 4 (end of the trial and stop of paid features); 5 (suspension for non-payment, renewal at the end of each period and price changes); 10 (limits of warranty on availability and changes to features); 11 (suspension); 12 (withdrawal by the Provider, no refund and deletion of data after closure); 13 (limitation of liability and indemnity); 15 (changes to the terms); 17 (jurisdiction).

Version of 30 September 2026.